Help us be the best! I went down to reception and told the manager that there is still availability for a room for 2 adults and also availability for an evening meal so why did he say he was full?? No refund received. The reception staff on arrival explained the Covid policy and we felt safe.The manger even went out of her way to help when a mix up happened over lunch. Read the latest news, stories and developments with Macdonald Hotels here at Hotel Owner. Contact our Conference Direct Team to enquire about or book a meeting or event. From countryside to city, every Macdonald Hotel is full of individual charm and strong local character. Tel: 0344 879 9192. The bizarre behaviour by your staff member was honestly the most shocking thing I have witnessed and should not be happening anywhere let alone an establishment like the Macdonald chain. He brought us fresh towels and later that afternoon I asked him to bring me a glass of wine and he said " I've taken some towels to your room and I think that a £10.00 discount is a bit NAFF so I'll take £20.00 off your bill instead" Before we left to go site seeing on Saturday morning I went on to your website to see if there were anymore rooms available for Saturday 11th July 2020 and there was. It was honestly a horrible and humiliating experience. Whilst on hold to wowcher, another manager came and spoke to us and basically just let us complain and helped us in no way whatsoever. We want to help you find great companies. I was starting to feel that Lela was purposely avoiding us and made literally no eye contact or any acknowledgement that we were still waiting.
I hope management are able to resolve this matter as I really did want to spend my anniversary here at Macdonald Forest Hills. He looked at his screen and said " no madam, you are wrong, there is no availability" I said there absolutely was availability this morning before I came down to see you. Thanks for a great new years! We went site seeing on Saturday morning and when we returned in the afternoon we went back to our room and found that it had not been cleaned or replenished with tea/coffee etc or complimentary water. © 2020 Trustpilot A/S. David Guile, CEO of Macdonald Hotels & Resorts, has played a prominent role in the company’s focus on revenue management.
Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. Booking was confirmed and then later in the day I received an email advising the hotel was closed due to COVID. She then returned with a manager who explained that because we were not resident's of the hotel they were unable to serve us any drinks and informed us of the new policies they have in place. 's' : '' }}, | With over 40 hotels and resorts across the UK, Ireland, Spain and Portugal.
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